REFUND TERMS AND CONDITIONS
RIGHT OF WITHDRAWAL
ยง 7 right of withdrawal
(1)
When concluding a distance sale, consumers generally have a statutory right of withdrawal, from which deviations are only permitted in favor of the consumer. The seller informs about this in accordance with the legal regulations as follows:
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving any reason.
The cancellation period begins on the day on which you or a third party named by you who is not a carrier has taken possession of the goods.
In order to exercise your right of cancellation, you must inform us (contact details see below) by means of a clear declaration (e.g. a letter sent by post or email) of your decision to cancel this contract. You can use the attached sample withdrawal form for this purpose, but this is not mandatory. You can also download or print out another clear statement on how to exercise your right of withdrawal from our website.
You can also exercise your right of cancellation by sending us the goods in question together with the return slip enclosed with the delivery within the cancellation period; a separate declaration is then not required.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Contact details for the revocation:
SCHWARZER Europe GmbH
Le Mil Adonis
Niermannsweg 11-15
40699 Erkrath
Germany
In the case of a written declaration of cancellation:
In the event of revocation by email: info@schwarzer-group.eu
In the event of a cancellation by telephone: +49 (211) 9252 7250
In the event of a declaration of cancellation by returning the goods:
SCHWARZER Europe GmbH
Le Mil Adonis - Returns -
Niermannsweg 11-15
40699 Erkrath
Consequences of withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment.
We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send the goods back to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract (see above). The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods yourself.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
(2)
We provide information on the sample cancellation form in accordance with the statutory provisions as follows. However, it does not have to be used.
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
-To [the name, address and, if applicable, e-mail address of the entrepreneur must be inserted by the entrepreneur]:
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I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
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Ordered on (*) / received on (*)
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Name of the consumer (s)
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Address of the consumer (s)
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Signature of the consumer (s) (communication on paper only)
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date
(*) Delete where inapplicable